When you land at the Miami airport, and after you have collected your luggage, call 305-888-8404. If you do not have access to a cell phone, you can use the courtesy phones in the baggage claim area that call directly to our hotel as well. When the front desk clerk answers, tell them you are at the airport and needing a shuttle and they will tell you exactly where to go to be picked up by our complimentary shuttle. While you call, you can make your way to the second floor of the airport, or Departures, to await pickup.